Systems Engineer II

Overview

The System Engineer II role is an individual contributor within the Citizen Development and Automation team and part of the Digital Workplace Technology organization. The System Engineer will be responsible for designing and delivering solutions in support of the bank’s 20,000+ citizen developers, as well as the maintenance, support and improvement of these innovative technologies. The System Engineer will test and manage features and functionality, troubleshooting complex technical issues while addressing end user requests for assistance.

The System Engineer must balance strong technical knowledge with sound business acumen to satisfy our internal customers and fulfill our technology strategic objectives.

The ideal candidate is a self-starter with excellent communication and collaboration skills and is well versed in Microsoft collaboration and citizen development technologies. Strong working knowledge of Power Platform and Power BI infrastructure, and experience with Dataverse, COE, and SharePoint is preferred.

The position is remote, however occasional travel to FCB Hub Locations will be required.

Technical Support :
Minimizes end user impacts throughout the testing of features and functionality within Power Platform and Power BI Pro infrastructure. Handles escalations. Diagnoses and resolves advanced problems. Responsible for administration, communication, and documentation throughout technical support activities. Assists in designing, implementing, and maintaining processes related to security, governance, risk, and compliance.

System Testing: Coordinates testing to determine function, results, stability, performance, and capacity consumption. Verifies the successful implementation of features, functionality, and supportability. Performs a variety of planning and technical activities to ensure platform availability.

System Enhancement: Works to continuously monitor and improve systems, processes, and related technical infrastructure for Power Platform and Power BI Pro. Improves technical effectiveness by automating tasks and utilizing programming or scripting to perform support duties.

Technical Expertise: Maintains a strong knowledge base through ongoing research and education. Ensures consistency is maintained across supported systems. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Assists in managing special or advanced projects through the production of task lists, checklists, and other tools to monitor project production.

• Power BI Pro
• On-Prem Data Gateways
• Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
• Connectors and Connector Policies
• Managed Environments with Solution Promotion through Pipeline
• Jira and Confluence
• Share Point
• Power Shell

• POWER BI PRO INFRASTRUCTURE – Contributes to the design, build, test and deployment of Power BI Pro features and functionality adhering to our governed framework utilizing secure work spaces, service accounts with connector policies, and security through active directory groups. Coordinates system upgrades, patches, and configurations for connectivity as needed utilizing on-premise data gateways. Maintains knowledge on new or upcoming feature releases and continuously builds for onboarding them in the enterprise.
• POWER PLATFORM INFRASTRUCTURE – Contributes to the design, build, test and deployment of Power Platform features and functionality adhering to our governed framework utilizing managed environments, solution promotion through pipelines, connections policies, environment grouping settings, and security through active directory groups. Coordinates system upgrades, patches, and configurations for connectivity as needed utilizing on-premise data gateways. Maintains knowledge on new or upcoming feature releases and continuously builds for onboarding them in the enterprise.
• CONFIGURATION MANAGEMENT – Contributes to the design, build, test and deployment of configurations as part of a configuration management system to efficiently distribute features and functionality within a governed, secure, managed framework.
• TE…