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Technical Support Systems Administrator

Salesforce Support Lead

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-04
Job specializations:
  • IT/Tech
    Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 100000 USD Yearly USD 60000.00 100000.00 YEAR
Job Description & How to Apply Below

Job description:

Must have skills:

  • Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions, and data access.
  • Perform troubleshooting of production issues, updates for minor cases, and tickets requiring minor changes and enhancements to existing functionality.
  • Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution.
  • Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Diagnose, prioritize, and escalate tickets to Salesforce Developers.
  • Timely and accurate documentation of resolution activities, system configuration, and administrative processes.
  • Escalate process change requests, system enhancements, or any other related requests through relevant mechanisms for approval/prioritization.
  • Support QA testing of Salesforce.
  • Understand the new functionality being added as well as bugs being fixed by the Development team.
  • Creation and maintenance of sandboxes in  platform.
  • Download and maintain production instance data backups.
  • Use of Workbench and data loader tools.
  • Knowledge of Service Now, JIRA is a plus.
  • Certified Salesforce admin/Advanced admin is an added advantage.
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