Program Consultant - Consumer, Wealth, and Business Digital Banking

Program Consultant - Consumer, Wealth, and Business Digital Banking

This is a remote role that may be hired in multiple markets within the United States.

• Document and maintain how the portfolio operates and incorporate approved changes into the portfolio processes.
• Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes.
• Build and execute plans to incorporate approved changes into the Portfolio's operational structure.

• Create reports to show the portfolio's performance, such as Annual Portfolio Delivery, Quarterly PI Performance, Data Quality, or other designated metrics.
• Ensure reports are included in necessary portfolio cadences and train team members in their use.

• Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery.
• Coordinate with the Release Train Engineer on PI Planning preparations and event execution.
• Engage Product Management to ensure epic readiness prior to PI Planning and that the flow of work through the process remains stable.
• Ensure adherence to documented standards and align with the EPO Project Manager on required information.
• Use empirical data to drive portfolio improvements.

• Primary portfolio support for Jira & Confluence.
• Ensure all tools used by the portfolio match agreed processes.
• Train all applicable roles in tool usage.
• Build new capabilities within the toolset where appropriate.

Bachelor’s Degree and 4 years of experience in Business Analysis, Process Improvement, or Project Management OR High School Diploma/GED and 8 years of experience in the same fields.

Required Area of

Experience:

Agile/Scrum Development Methodologies, Jira, Confluence

Preferred Area of

Experience:

Technology and Banking, Scrum Master

Preferred Area of Study: Information Technology, Finance, Computer Science or Similar Degree

• License/Certification:
  Certified Scrum Master (CSM) or equivalent.
• Experience with SAFe, Agile, Scrum, and/or Kanban methodologies;
  Quarterly Planning setup, facilitation & execution.
• Strong Jira & Confluence experience, including JQL Filters, Rich Filter Dashboards, Jira Advanced Roadmaps, Automation and Workflow Schemes.
• Passion for driving value to customers.
• Servant leader, leading by example and action.

First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program to meet the needs of associates.

Mid-Senior level

Full-time

Finance and Sales

Software Development