Library Division Manager

What You'll Be Doing

WCPL is Seeking a Visionary IT Leader!

Wake County Public Libraries (WCPL) seeks a dynamic and visionary IT Manager / Senior Library Manager of IT (Library Division Manager) to join our Leadership Team. This senior-level position serves as a core member of the Library Leadership Team and oversees the library's technology services, IT operations, and online presence, ensuring that technology supports WCPL's focus on access, equity, literacy, and lifelong learning.

The IT Manager is expected to be a forward-thinking leader who can anticipate trends in the IT realm, champion innovation, and move library technology initiatives from concept to implementation. This role requires balancing strategic vision with operational excellence, ensuring that WCPL is positioned as a leader in digital services and community-centered technology.

Key Responsibilities

Strategic Oversight of Digital Library & Online Services (30%)

* Lead teams whose roles include maintenance and ongoing enhancements relating to web presence, online catalog, mobile apps, and digital access to library resources.

* Ensure digital services are accessible, inclusive, and user-friendly.

* Drive innovation in digital literacy, programming, and emerging technologies.

* Develop and execute a long-term vision for digital transformation in public library services.

Supervising the Library Information and Technology/Information Technology Operations - Leading a team whose roles include task outlined below. (30%)

* Provide strategic oversight and direction to IT staff responsible for managing public computers, staff systems, and network infrastructure.

* Supervise personnel handling lifecycle management of PCs, printers, kiosks, and makerspace tools.

* Ensure cybersecurity, data privacy, and compliance with county IT standards through delegated implementation and monitoring.

* Oversee vendor relationships for outsourced services, with staff support in day-to-day coordination.

* Guide the analysis of user feedback and digital analytics, empowering staff to implement improvements.

* Lead strategic modernization initiatives, ensuring alignment with WCPL's long-term IT infrastructure goals are scalable and future ready.

Library Leadership & Strategic Planning (25%)

* Contribute to WCPL's strategic planning efforts.

* Play a key role in capital improvement projects, ensuring technology integration in new and renovated facilities.

* Serve as liaison to county departments such as Communications, IT, and Community Services as needed.

* Inspire staff and stakeholders with a visionary roadmap for technology growth.

* Lead initiatives in digital literacy, e-resources, and emerging technologies such as Artificial Intelligence driven search tools, cloud-based services, and virtual programming.

Community Engagement & Support (15%)

* Collaborate with staff to integrate technology into programming and patron services.

* Support initiatives that promote digital inclusion and equitable access.

* Provide staff training and patron support for technology use.

* Position WCPL as a regional leader in digital equity and innovation.

This position works from the Library Administration Building located at 4020 Carya Drive, Raleigh, 27610, on the beautiful campus adjacent to the Olivia Raney Local History Library and Historic Oak View County Park.

About Our Team

Wake County Public Libraries (WCPL), a division of Community Services, has the distinction of being one of the largest and busiest library systems in NC. The system operates eight regional libraries, thirteen community libraries, two specialty libraries, and a bookmobile. It circulates over ten million books a year and welcomes more than three million visitors annually. WCPL is proud of its excellent customer service and award-winning programs.

It creates experiences that engage people of all ages and backgrounds in Wake County. For more information about WCPL programs, services, and positions, please visit:(Use the "Apply for this Job" box below)./libraries

The Basics (Required

Education and Experience )

* Master's degree in Librarianship or related field: MLS, MLIS, MIS, ML from an ALA accredited program or NC program

* Three years of professional public library experience, including one year of public library management experience

* Equivalent education and experience are NOT accepted

* Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred

Education and Experience )

* Bachelor's degree in Information Technology, Computer Science, or related field

* Five years of progressively responsible IT management experience, preferably in a public library or public sector setting

* Experience with integrated library systems (ILS), discovery layers, and e-resource platforms

* Experience supervising staff

* Experience managing complex projects

How Will We Know You're 'The One'?

* Visionary IT Leadership:
Ability to anticipate emerging trends, inspire innovation, and move initiatives forward.

* Strategic Communication:
Skilled in tailoring…