Systems Administrator III/Senior ServiceNow Administrator
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-01-07
Listing for:
Marathon TS
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Senior Service Now Administrator
Resource must be in Raleigh, NC for a hybrid work arrangement.
We are looking for a Certified Service Now Administrator experienced with policy and procedural tasking as applies to Service Now Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management / Change Control.
Service Now Administration certification preferred.
ResponsibilitiesGeneral admin / operations support functions :
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend / create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to US Government Client Standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Document and verify the work being done meets US Government Client Standards
- Unit Test the systems and provide SIT / CAT plans / assistance
- Act as an escalation point for US Government Client Service Now Support for end user related inquiries or consultation of the Service Now Application system.
- Perform application and end user support as required; perform SME Service Now customer support
- Monitor US Government Client and IT Service Now emails and Incident tickets requesting technical assistance
- Submit updates to common data elements : categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly Service Now audit activities as defined by US Government Client
- Change Management operations support for Service Now
- Administrative and operations support for Service Now suite of services
Planning and design of new applications and configurations implemented, including :
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- Service Now education / training
- Risk Management oversight
- Operations, maintenance, and management of Service Now platform
- System interfaces, eBonding & internal services (, eAccess)
- Service Now Performance monitoring
- Service Now foundation data updates
- Monthly Service Now SOX audits
- CAT / Functionality tests prior to production implementations
- New application integration
- A minimum of eight to twelve years' relevant experience.
- A degree from an accredited College / University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
- Typically performs all functional duties independently.
- Note :
Special credentials (licenses and / or certifications) may be required at the Task Order level on a case-specific basis.
Position Requirements
10+ Years
work experience
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