Systems Administrator

Position: Systems Administrator I
** Agency
* * Dept of Health and Human Services
** Division
* * SEC OFFICE - INFO TECH
** Job Classification Title
** Systems Administrator I (NS)
** Position Number
**** Grade
* * DT08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
** Description of Work
** The Systems Administrator I provides technical and analytical support for the North Carolina Department of Health and Human Services (DHHS) Information Technology Division by administering Microsoft Windows Server systems, virtual infrastructure, and associated applications. This position ensures system reliability through performance monitoring, security enhancements, and troubleshooting while managing updates, patches, and configuration changes. The role supports cloud operations, virtualization technologies, and system integration projects to optimize scalability and efficiency.

By implementing best practices and automation strategies, the administrator maintains secure, high-availability environments that meet organizational needs. The position operates within a collaborative IT team to deliver stable and resilient infrastructure services.
Key

Duties Include:

• Administer Microsoft Windows Server systems and virtual server components, including performance monitoring and capacity management.

• Respond to system alerts, troubleshoot issues, and perform remediation to maintain optimal functionality.

• Implement system updates, patches, security enhancements, and digital certificate management.

• Manage, monitor, and support a high-availability virtual infrastructure, including VMware ESXi and vCenter platforms.

• Manage and maintain server endpoint security and monitoring solutions.

• Support cloud environment operations, including provisioning and configuration on platforms such as AWS and Azure.

• Lead system upgrades, improvements, and project initiatives as directed by IT management.

• Develop and maintain documentation for system configurations, maintenance procedures, and performance monitoring.

• Ensure system availability, integrity, and performance by monitoring server and storage systems.

• Troubleshoot and resolve complex technical issues and provide consultation on system architecture and performance optimization.
** Knowledge

Skills and Abilities

/Management Preferences**## Salary Grade Range: $72,993.00 - $## Recruitment Range: $75,054.00 - $79,054.00
* Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
** The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
** Documented experience administering Microsoft Windows Server environments, including configuration, performance monitoring, security patching, and troubleshooting in enterprise-scale deployments.
* Proven experience managing VMware virtualization technologies such as ESXi and vCenter, including high-availability configurations, capacity planning, and proactive performance optimization.
* Hands-on experience implementing and supporting public cloud services on platforms such as Amazon Web Services (AWS) or Microsoft Azure, including provisioning, configuration, and monitoring for scalability and security.
* Demonstrated experience utilizing enterprise help desk ticketing systems such as Service Now or Jira to manage workflows, resolve technical issues, and document resolutions in alignment with IT service management standards.
* Experience deploying and maintaining data backup solutions, endpoint management systems, and security monitoring tools to ensure system integrity and compliance with organizational policies.## The Posting Will Close At 11:59 P.M. The Night Before The End Date## This Position Is…