Technical Writer

Schneider Electric is seeking a dynamic and experienced Technical Writer (US, UK, France) We are a purpose-driven company helping organizations accelerate their sustainability transformation. Our software empowers businesses to measure, manage, and improve their environmental and social impact. As we grow, we're looking for a passionate Technical Writer to help us scale our knowledge ecosystem and ensure our teams and customers have access to clear, actionable, and up-to-date information.

For this U.S. based position, the expected compensation range is $120,000 - $125,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled. What will you do? As a key contributor on our energy & sustainability software team, you will be responsible for the following:
Technical Writing Write, edit, maintain FAQs, and help guides. Collaborate with product managers to capture tacit knowledge and translate it into structured content. Ensure documentation is accurate, up-to-date, and aligned with product releases. Collaboration & Enablement Work closely with the Knowledge Base team to refine strategic direction to meet the needs of internal and external users. Help define documentation standards, taxonomy, and governance processes.

Partner with Product and Engineering to document new features. Promote knowledge sharing across Product, Engineering, Customer Success, and Sustainability Experts. Support Customer Success and Support teams with self-service content. Train internal teams on knowledge management best practices and tools. Tooling & Systems Regular use of and maintenance of knowledge base platform (e.g. Zendesk Guide) and content within. Track and report on documentation usage, gaps, and effectiveness.

Make use of internal resources, including AI tools, to continuously improve process efficiency. What qualifications will make you successful? 2+ years of experience in technical writing, knowledge management, or content strategy in a SaaS or tech environment. Strong writing and editing skills, with a knack for simplifying complex topics.

Experience with documentation tools and knowledge base platforms. Ability to work cross-functionally and manage multiple stakeholders. Familiarity with sustainability topics (e.g., ESG, carbon accounting) is a strong plus. Bonus: experience with structured content (e.g., DITA), localization, or training content. Why join us? Be part of a mission-driven company tackling the world's most pressing challenges. Help shape the knowledge culture of a fast-growing sustainability software business.

Work in a collaborative, international, and impact-oriented environment. Opportunities for growth, learning, and impact. About our Company Schneider Electric is the global specialist in energy management and automation. With revenues of ~€38 billion in FY2024, our 164,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable.

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