Technical Implementation Engineer

Technical Implementation Engineer page is loaded## Technical Implementation Engineer locations:
Raleigh time type:
Full time posted on:
Posted Todayjob requisition :
R0004180

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We are seeking a
** Technical Implementation Engineer (TIE)
** to lead the onboarding and technical enablement of enterprise customers across multiple
** Qualys cybersecurity products**, including
** VMDR, CSAM, Patch Management, Policy Compliance, WAS**, and
** Enterprise Tru Risk Management (ETM)**. You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

Note - you will be working with US Public Sector accounts,
** the applicant must be a US citizen.
** We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Raliegh would be required for the role.
** Key Responsibilities
**** Customer Onboarding & Enablement
*** Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
* Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
* Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
** Technical Implementation
*** Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
* Support secure integration with
** AWS, Azure, GCP, OCI**, and containerized platforms such as
** Kubernetes, Docker, and CRI-o**.
* Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
** Customer Success & Adoption
*** Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
* Educate and guide customers on platform capabilities, security use cases, and best practices.
* Design and manage onboarding plans, training sessions, and success criteria tracking.
** Cross-functional Collaboration
*** Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
* Collect feedback to inform product development and improve onboarding frameworks.
** Required Qualifications
**** Experience & Technical Skills
*** 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
* Hands-on experience in
** enterprise IT environments**, with working knowledge of
** Windows, Linux**, and basic networking concepts.
* Hands-on Exposure to
** cloud platforms** (AWS, Azure, GCP, OCI)
* Familiarity with
** cybersecurity principles**, vulnerability management, compliance frameworks, and threat detection tools.
** Tooling & Platform Knowledge
*** Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
* Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
** Communication & Interpersonal Skills
*** Exceptional communication, presentation, and client engagement skills.
* Proven ability to simplify complex topics for technical and non-technical stakeholders alike.
** Mindset & Adaptability
*** Analytical thinker with problem-solving orientation.
* Flexible working schedule, as role requires
* Able to work independently and manage multiple onboarding projects simultaneously.
* Collaborative and empathetic approach to building customer relationships.
** Preferred Qualifications
*** Prior experience with
** Qualys platform** (as an end-user, consultant, or sales engineer).
* Understanding of
** IT asset management**, configuration compliance, and security operations workflows.

Qualys is an Equal Opportunity Employer, please see our .
#J-18808-Ljbffr