Desktop Support Technician
Listed on 2026-01-11
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
* Desktop Support Technician - Long-Term Contract (Potential to Hire)
* * Overview* A major healthcare system in Raleigh is seeking two Desktop Support Technicians to join their Field Services team. This is a long-term, renewable contract with strong potential for fulltime conversion. You'll support hospital staff and nearby clinics, ensuring critical technology stays up and running in a fastpaced medical environment.
* What You'll Do
*
* * Hardware Support:
*
* * Set up workstations and peripheral devices
* * Handle break/fix tickets, device swaps, and workstation-on-wheels (WOW) support
* Troubleshoot PCs, printers (including Zebra printers), and connectivity issues
* * Project Work (approx. 50%):
*
* * Hardware refreshes and device replacements
* * Deployments, migrations, and imaging of new devices
* Support Windows 10 Windows 11 upgrade initiatives
* * User & System Support:
*
* * Add devices to Active Directory
* * Assist with onboarding new users
* Support application issues and basic EPIC-related troubleshooting
* Help with asset management, commissioning, and decommissioning equipment
* Required Skills
*
* * 1.5+ years deskside hardware support experience
*
* * Strong knowledge of Windows 10* (Windows 11 exposure is a plus)
* Experience with
* device imaging* (server or flash drive-based)
* Printer setup, driver troubleshooting, and printer logic experience
* * Active Directory*: add/remove users, manage permissions
* Excellent customer service-white glove support for doctors, nurses, and nontechnical staff
* Strong communication and willingness to ask questions and collaborate
* Tools & Environment
* * Service Now (ticketing & asset tracking)
* Bomgar (remote support)
* Citrix environment
* VDI, desktops, Lenovo hardware
* Vocera (voice environment)
* Imprivata (badge access)
* Schedule & OnCall
*
*
* Shifts:
* Monday-Friday
* 6am-2pm
* 8am-5pm
* * OnCall Rotation:
*
* * Begins after acclimation
* * Occurs every few months
* Remote only (no onsite requirement)
* Weekly stipend: *$351* + OT for any hours worked
* Contract Details
* * Long-term consulting role (6month renewals)
* Strong history of converting contractors to fulltime employees
* Must be comfortable working onsite at the Raleigh hospital location
* Requirements for Hire
* * 7year Employment contingent upon background clearance
* 10panel drug test
* Immunizations: REQUIRED
* TB skin test
* (All onboarding costs and scheduling handled by the staffing partner.)
* Work Environment
* * Business casual (no jeans, cargo shorts, or tennis shoes)
* Collared shirts required
* Hospital setting supporting clinical staff
* No smoking or vaping on premises
* Interview Process
* * One-step virtual interview with hiring manager + two team leads (Microsoft Teams)
* Why This Role Matters
* You'll directly support the technology that enables patient care. When devices fail, it can impact doctors, nurses, and ultimately patients-your work helps keep critical operations running smoothly.
* Job Type & Location
* This is a Contract position based out of Raleigh, NC.
* Pay and Benefits
* The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
* Workplace Type
* This is a fully onsite position in Raleigh,NC.
* Final date to receive applications
* This position is anticipated to close on Jan 19, 2026.
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