Desktop Support Technician - Sheriff

Position: Desktop Support Technician - Sheriff - 2:30pm - 11:15pm

What You'll Be Doing

The Wake County Sheriff’s Office (WCSO) invites applications for the position of Desktop Support Technician within our Computer Technology and Support Services Division. If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support services, we encourage you to apply for this exciting opportunity and join our dynamic team.

Essential Functions

• Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance
• Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally
• Manage multiple support tickets simultaneously to ensure efficient problem resolution
• Diagnose and resolve hardware and software issues to maintain optimal system functionality
• Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members
• Image and configure desktop and laptop computers to meet organizational needs
• Participate in an on-call rotation to provide support as needed
• Perform all assigned duties after six months of on‑the‑job training on day shift

About Our Team

Located in the vibrant heart of Raleigh’s downtown area, part of the renowned Research Triangle region, the WCSO offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations.

The Wake County Sheriff’s Office is an equal opportunity employer and encourages candidates from all backgrounds to apply.

The Basics (Required

Education and Experience )

• Associates degree in Computer Science, Information Systems, Computer Engineering or a related field
• Two years of experience in information systems support may be substituted for the degree requirement
• Valid Driver's License and 'safe' driving record
• Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred

Education and Experience )

• Bachelor’s in Computer Science, Information Systems, Computer Engineering, or a related field

How Will We Know You're 'The One'

• Outstanding communication skills with the ability to effectively communicate complex information technology security concepts and terminology to both technical and non-technical personnel
• Solid understanding of customer service principles and practices
• Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services

About This Position

Location:

Public Safety Center, Raleigh, NC 27601

Employment Type:

Regular

Work Schedule:

Mon - Fri 2:30pm - 11:15pm

Hiring Range: 26.03 - 34.52

Market Range: 26.03 - 43.01

Posting Closing Date: 7:00 pm on 1/19/2026

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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