Workstation Specialist

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Description

The Workstation Support Specialist is responsible for providing second- and third-level technical support for software, hardware, and networking systems. They are responsible for software image creation and management, and for escalating more complex problems to Management and/or another appropriate technical support group in a timely manner. The Workstation Support Specialist must have strong verbal communication and customer service skills, as they will interact directly with end users across all departments.

• Help desk support
• Troubleshooting
• Windows 10 support
• Ticketing system
• Technical support
• Power Shell scripting
• Remote support tools
• Diagnostic utilities
• Linux-based operating systems knowledge

• Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.
• Certifications are a plus, but are not required.

• Extensive knowledge of Windows-based operating systems, as well as familiarity with Linux-based operating systems, is required.
• Power Shell scripting is required.
• Active Directory Administration skills are required.
• Excellent interpersonal and communication skills to explain technical concepts to non-technical users and work with other IT teams. Passion for problem-solving and customer service.
• Strong analytical skills to diagnose and resolve challenging technical problems.
• Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.
• Experience with ticketing systems, remote access tools, and diagnostic utilities.
• Ability to work on multiple projects and reprioritize as needed.
• Ability to stay current with new technology and adapt to new and unexpected events.
• Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support.

• This position is on-site only; it is not eligible for Work from Home.

• Clearly communicate technical solutions and instructions in a user-friendly and professional manner.
• Technical expertise: A deeper understanding of IT systems, networks, and applications, beyond basic support.
• Mentoring:
  May mentor and guide Tier 1 technicians and act as a point of escalation.
• Ensure that the ACD call and Chat queue is responded to in a timely manner.
• Monitor, resolve, and update the IT Service Desk Management system.
• Create and update documentation:
  Assist in creating and updating support documentation and knowledge bases.
• Work on various special projects as needed.
• Prioritize and schedule problem resolution. Escalate problems to the supervisor when necessary.

Intermediate Level

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $25.00 - $30.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Mid-Senior level

Contract

Other

IT Services and IT Consulting

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