IT Operations & Infrastructure Engineer

10 Federal is a vertically integrated self-storage company operating 135 properties. Over the past year, the company has shifted from buying third-party software to building platforms in-house, creating a need for someone to own the IT operations and infrastructure layer underneath that work. This is a broad, hands-on role for a company of under 100 people with an outsized technology footprint — the person in this role will own end-user IT, corporate network infrastructure, identity and security administration, and Azure platform operations end-to-end, working closely with the engineering team building the company's in-house platforms.

• Own the day-to-day IT experience for the whole company, including onboarding and offboarding, laptop provisioning, and device lifecycle management
• Manage devices through Microsoft Intune, including compliance policies, application deployment, and patching
• Provide front-line IT support and build automation/self-service tools to reduce recurring support demand over time

• Own the corporate network at the Raleigh office, including Sonic Wall firewalls, HP Aruba switching, wireless, VPN, and remote access
• Serve as the escalation point for connectivity issues across the facility portfolio, where site-level networking supports gate systems, cameras, kiosks, and other on-site technology

• Own identity and access management across the Microsoft estate, including Entra , conditional access, and multi-factor authentication
• Design and maintain a security group and permissioning model that reflects the company's actual organizational structure
• Administer SharePoint, including site architecture and permissions
• Use Microsoft Purview for data governance, retention, and compliance posture
• Own the joiner-mover-leaver process end to end, ensuring access is granted and revoked correctly and predictably
• Serve as the internal tactical counterpart to the company's third-party cybersecurity partner — tuning configurations and rules, administering security tooling layered on the Microsoft environment, and executing remediation

• Set and enforce standards for resource group structure, naming conventions, tagging, and role-based access across the company's Azure environment
• Define the repeatable pattern for provisioning and decommissioning development, staging, and production environments
• Own the deployment path so changes are tested in development before reaching production
• Set the model for managed identities, service accounts, secrets, and platform-level security
• Monitor Azure subscription cost and identify opportunities to optimize spend
• Codify and automate infrastructure processes wherever possible

• Own the company's backup strategy for the systems and platforms under this role's ownership
• Own the technology disaster recovery (DR) plan, including documented recovery procedures and periodic testing
• Contribute technology input to the company-wide business continuity plan; the plan itself is owned by leaders across the business, with the DR plan serving as Technology's component of it
• Triage and resolve technology incidents, escalating per the organization's incident response plan; this role handles the technical side of incident response and does not own the organizational plan

• Identify recurring tickets, manual provisioning steps, or compliance reviews that can be automated or handled by an AI agent
• Actively evaluate and adopt AI tooling to improve efficiency across IT operations

• At least 3 years of professional IT experience (5 years preferred), with…