Salesforce Application Development and Support Engineer II

Summary

The Application Support Engineer

II role combines advanced application support with engineering-level

troubleshooting across enterprise platforms. Engineers will take lead on

complex issues, identify root causes, and implement fixes to improve system

stability. Independently resolves moderately complex issues and contributes to

system-level stability and improvements. This role serves as a key escalation

point and minimizes reliance on development teams.

This role is part of Ryder's Technology Talent Incubator Program - an accelerated career pathway designed to launch the next generation of technology professionals. You'll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder's technology organization, including engineering, data, automation, and security-focused positions.

This role requires hands-on development experience. Candidates must have experience coding in C#, .NET and Salesforce (Apex, Lightning). Applications without demonstrated development experience will not be considered

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations

• Perform advanced data analysis and debugging to identify root causes of system issues

• Implement configuration changes and light development fixes to resolve issues and improve system performance

• Own issues end-to-end, including diagnosis, resolution, validation, and documentation

• Identify systemic issues and contribute to long-term solutions and process improvements

• Partner with development teams to refine escalations and reduce repeat issues

• Contribute to knowledge base improvements and automation opportunities

• Operates with moderate to high independence; handles most issues without guidance

• Impacts team-level processes and contributes to cross-team issue resolution

• Provides guidance and support to Level I engineers

• Participate in training and development activities within the Talent Incubator Program

• Strong troubleshooting and analytical skills, Required

• Ability to work independently on complex issues, Required

• Strong communication and collaboration skills, Required

• Bachelor's Degree in Computer Science, MIS, or related field, Required

• Two (2) years to Four (4) years or more in Application support or development, Required

• Programming experience (SQL, Python, JavaScript, or Type Script) Advanced, Required

• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required

• Experience with SQL/data querying Intermediate, Required

• Familiarity with APIs and integrations Intermediate, Preferred

• Experience with RCA/problem management Intermediate, Preferred

• No

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level…