IT Support Analyst
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-10-05
Listing for:
Apex Systems, LLC
Full Time
position Listed on 2026-10-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Description # IT Support Analyst
* Provide technical support, with a primary focus on phone-based assistance and supplemented by self-service platforms like email or Service Now.
* Troubleshoot access issues, modify and create distribution or email lists, and handle M365 issues.
* Support Citrix-related tasks, including application gateway functionality.
* Manage technical issues across enterprise systems while maintaining communication with end-users.
* Strong understanding of enterprise networking.
* Hands-on experience working in Windows environments, including Windows 11.
* Background in troubleshooting and supporting Active Directory and Citrix gateways.
* Experience working in a manufacturing or materials industry.
* A technical background with a curiosity for exploring new systems and processes.
* Advanced understanding of troubleshooting tools and methodologies.
* Effective communication skills for collaboration with a geographically distributed team.
* A focus on enhancing the user experience and a team-oriented mindset.
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