Lead Digital Transformation Analyst

• Serve as a strategic partner with business subject matter experts to document critical business processes
• Monitor digital enhancement platform (such as Power Apps, Salesforce, SAP, etc.) requests and work with business leads to determine priority
• Collaborate with IT to define functional business process needs for digital platform applications
• Collaborate with global partners to drive standardization across digital enterprise platforms
• Assist with troubleshooting user issues across digital platforms in a timely manner
• Formulate techniques for quality data collection to ensure accuracy and legitimacy of data within digital ecosystem.
• Analyze data for possible inconsistencies and remediate issues to drive business process change (Account Management, Asset Management etc.)
• Develop and implement policies and procedures for effective data handling and management.
• Identify and assess current and future training needs based on digitally delivered functionality.
• Manage training and work instruction repository for both operations and field services: including document creation and update of documentation in correspondence with on-going platform changes.
• Serve as a liaison to the IT Learning Management team to communicate business specific training documentation.
• Support AI initiatives by identifying use cases, partnering with business and IT stakeholders, and helping implement responsible AI-enabled solutions that improve operational efficiency, decision-making, and user experience.
• Lead change management communication with business team leaders.
• Represent CPS Field Service as a subject matter expert for projects with external business partners

• Bachelor’s degree from an accredited institution.
• Minimum of 4 years of professional experience.
• Minimum of 2 years of process ownership/optimization the Salesforce application.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position.

• Experience with Jira, SAP, Power App, Visio, Miro, and advanced Microsoft skills.
• Experience working with field service or similar industry.
• Salesforce Service application experience a plus.

• Proven track record of process improvement
• Strong ethics, values, and the ability to influence and impact others’ decision making
• Strong customer focus and interpersonal skills
• Effective communication skills
• Ability to work with cross functional teams
• Project management experience

Eaton’s Critical Power Solutions (CPS) Services team is seeking a Lead Digital Transformation Analyst to join the team. This position will be based remotely within the US, with a preference for Eastern/Central time zones. Minimal travel is expected (~10%).

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on 10/9/26.

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