Epic Application Analyst Senior

Fully Remote

Key Bank Tower

Full time

R184048

This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

This role is specific to Epic MyChart and the Patient Experience application suite, supporting the patient-facing digital experience for Intermountain Health. The senior analyst serves as a build and configuration owner for MyChart questionnaires, test results release, proxy access, activation, and eCheck-in workflows, and partners closely with clinical operations, Compliance, Privacy, and HIM on patient access and consent decisions.

We are
committed
to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states:

California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote with some on-site presence required yearly |

Schedule:

Monday - Friday, 8AM - 5PM.

• Epic MyChart certification

• MyChart questionnaires

• Test results release configuration

• Proxy access (proxy classes, teen/adult)

• MyChart activation and identity verification

• eCheck-in and pre-visit workflows

• MyChart Bedside

• Hyperspace build, MyChart rules, System Definitions

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for mid-size projects with multiple teams
• Performs quality review of team build
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Works with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation
• Help stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregate applicable resource group forecasts to roadmap new projects to be used in subcommittees/work groups. Ensure that resources are available to work on priorities and align to appropriate strategies.
• Aggregate of equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, create cost estimates and comparisons of new…