ServiceNow Software Asset Management Analyst

Job#: 3054638

Service Now Software Asset Management Analyst

The Service Now Software Asset Management Analyst - SBOM is a member of the Software Asset Management (SAM) team. This role supports the team’s responsibilities for software inventory, license and entitlement management, software compliance, lifecycle management, software normalization, and unauthorized software remediation. While participating in the SAM team’s broader operational responsibilities, the primary focus is the organization’s Software Bill of Materials (SBOM) program.

The analyst is responsible for SBOM collection, validation, analysis, component identification and normalization, open-source software visibility, and integration of SBOM information with software asset and license data. This position partners with Enterprise Architecture, Application Development, Vendor Management, Procurement, Third-Party Risk Management, Technology Risk, Cybersecurity, and software vendors to improve visibility and governance of software and its components.

• Serve as a key SAM resource supporting the organization’s SBOM program, including processes, standards, procedures, governance, and continuous improvement.
• Design functional SBOM processes and solutions and develop detailed business and functional requirements.
• Develop and execute functional and user acceptance testing (UAT), document defects, and validate solutions.
• Collect, validate, maintain, and analyze SBOMs for internally developed and third-party software.
• Maintain visibility into commercial, open-source, and embedded software components.
• Identify and normalize software components, publishers, products, versions, and dependencies.
• Integrate and reconcile SBOM component data with software license and entitlement data.
• Support the identification and analysis of open-source software components.
• Associate SBOM data with applications, software products, software models, and other relevant records.
• Leverage data from Git Lab, JFrog Artifactory, Service Now SAM, Flexera, and Technopedia/Deja Code.
• Analyze SBOM data to identify inconsistencies and other data-quality concerns.
• Work with Procurement, Third-Party Risk Management, and software vendors to support SBOM collection.
• Develop and maintain SBOM metrics, dashboards, reporting, and audit evidence.
• Identify opportunities to automate and mature SBOM collection, normalization, analysis, and reporting.

• Maintain and analyze software inventory, installation, license, contract, and entitlement information.
• Perform software discovery review and software product normalization.
• Support software license reconciliation and identify compliance and optimization opportunities.
• Maintain and validate software models, entitlements, license metrics, and related SAM information.
• Research software publishers, products, licensing models, and lifecycle information.
• Monitor software lifecycle information, including end-of-life and end-of-support status.
• Review and process unauthorized software remediation tasks.
• Support software audits, license reviews, compliance assessments, and information requests.
• Identify and remediate SAM data-quality and normalization issues.
• Support SAM controls, procedures, reporting, metrics, and audit evidence.
• Participate in software compliance, optimization, and governance initiatives.

• 3+ years of experience with Service Now Software Asset Management (SAM).
• 3+ years of experience in Software Asset Management, IT Asset Management, software licensing, software governance, application management, or a related technology discipline.
• Strong understanding of Software Bills of Materials (SBOMs) and software component management.
• Workin…