Technology Trainer

Parker Poe is seeking a technology-savvy and service-oriented Technology Trainer to help attorneys and staff maximize the value of the firm's technology tools. In this role, you will deliver engaging training programs, onboarding experiences, and one-on-one coaching that build user confidence, support technology adoption, and enhance productivity across the firm. Working closely with IT teams, you will develop learning resources, support software implementations, and help attorneys and business professionals stay up to date with evolving technologies, including AI-powered tools.

This role is ideal for someone who enjoys teaching, building relationships, and solving problems. The successful candidate is a patient and engaging communicator who is passionate about helping others learn and can translate technical concepts into practical, easy-to-understand guidance. Whether you're leading a classroom session, coaching a new hire one-on-one, or supporting the rollout of new technology, you'll play an important role in helping Parker Poe’s attorneys and business professionals succeed and maximize the value of the firm's technology investments.

This full-time position can be based in Parker Poe's Charlotte, NC;
Raleigh, NC;
Atlanta, GA;
Columbia, SC;
Charleston, SC; or Greenville, SC office, with a preference for Charlotte, Raleigh, or Atlanta. This role includes occasional travel to other Parker Poe offices throughout the Carolinas, Georgia, and Washington, DC. Overtime opportunities may be available to support training initiatives, technology rollouts, and onboarding activities.

• Deliver engaging technology onboarding programs and follow-up coaching that help new hires quickly build confidence with the firm's technology tools.
• Facilitate interactive classroom, virtual, and one-on-one training sessions tailored to diverse learning styles and business needs.
• Equip attorneys and staff with practical skills in Microsoft Word, firm templates and styles, redlining, document comparison, and Litera applications.
• Introduce users to firm-approved AI tools and best practices, helping professionals embrace emerging technologies with confidence.
• Support firm-wide software implementations and technology rollouts by delivering training, coaching, and change-management support across multiple office locations.

• Create and maintain engaging learning resources, including quick reference guides, job aids, training handouts, and short instructional videos that support technology adoption and ongoing professional development.
• Coordinate training programs through the Learning Management System by scheduling classes, managing enrollments, tracking participation and completion data, and gathering feedback to continuously enhance the learner experience and training effectiveness.

• Partner with the Applications Team to evaluate software upgrades, new technologies, and system enhancements, helping ensure a seamless user experience across the firm.
• Identify training opportunities, provide user-focused feedback, and help shape learning strategies that support successful implementation and user engagement.
• Play an active role in software implementations and firm-wide technology initiatives by preparing users to confidently embrace new tools, workflows, and ways of working.

• Serve as a trusted technology resource for attorneys, staff, and internal departments by providing secondary application support, troubleshooting guidance, and user-focused solutions.
• Deliver targeted training and knowledge-sharing sessions…