MSP Engineer - Overnight

MSP Engineer - Overnight

Aligned Technology Group Raleigh, North Carolina, United States

About Aligned Technology Group(Aligned TG)
Aligned TG empowers organizations to harness the full potential of AWS cloud technologies, driving secure, scalable, and sustainable business outcomes. We approach every challenge with grit, embracing a results-driven mindset to ensure our clients achieve their goals. Our mission is to deliver unparalleled cloud advisory, engineering,financial management, and security services while continuously learning and innovating to stay ahead of industry advancements.

Guided by a culture of collaboration and humility - where being "TeamAWSome" means leaving egos at the door we tailor our services to meet the unique needs of technology-enabled startups, mid-market, and enterprise clients. With a focus on execution, agility, and excellence, we are the trusted partner businesses rely on to navigate the complexities of cloud modernization and achieve their strategic objectives.

Position Overview
We are seeking a skilled

Overnight MSP Cloud Engineer to join our Managed Services Practice (MSP) and take ownership of ongoing AWS cloud operations, support tickets, and proactive management of client environments. This role is ideal for an engineer who thrives in a service-oriented environment and enjoys problem-solving, automation, and continuous optimization of cloud infrastructure. The MSP Cloud Engineer will ensure stability, performance, and security across multiple customer AWS accounts while delivering exceptional customer service and contributing to continuous improvement of our MSP frameworks and automation toolsets.

The ideal candidate is technically strong in AWS, passionate about operational excellence, and comfortable working across diverse client environments, from startups to enterprise workloads.

• Serve asa3rd shift engineer for ongoing MSP operations, including monitoring, incident response, patch management, and infrastructure optimization within AWS environments.
• Manage and resolve incoming MSP support tickets, ensuringtimelyandaccuratetechnical resolutions whilemaintainingclear communication with clients.
• Implement andmaintainbest practices for AWSMSPcost optimization, tagging, and governance.
• Support and automate operational processes such as backup validation, patching, IAM policy reviews, and security posture assessments.
• Collaborate with cloud architects and security teams to implement andmaintainwell-architected AWS solutions in alignment with Aligned TG’s best practices.
• Proactivelymonitorsystem health and performance metrics,identifying opportunities for cost savings, scaling improvements, and risk mitigation.
• Participate in client onboarding processes, ensuring new AWS environments are set up according to MSP standards and operational readiness checklists.
• Leverage Infrastructure-as-Code (IaC) and automation tools (e.g.CDKCloudFormation, Lambda) to improve efficiency and consistency across environments.
• Contribute to knowledge base documentation, runbooks, and automation scripts to enhance team efficiency and reduce time-to-resolution.

• AWS Expertise: Deepen your hands-on experience managing diverse AWS workloads at scale in production environments.
• Operational Mastery: Gain exposure to a variety of AWSusecases across industries while refining your incident response, automation, and troubleshooting skills.
• Career Growth: Advance your technical career through continuous learning, certifications, and collaboration with senior architects and cloud leaders.
• Impact & Visibility: Play a key role inmaintainingthe reliability and performance of mission-critical systems for our clients.
• Team Culture: Join a TeamAWSome culture rooted in collaboration, humility, and excellence.

Required Experience

• 3–5 years of hands-on experience managing AWS environments ina managed services, operations, or Dev Ops capacity.
• Proven track recordof managing cloud incidents, service requests, and operational tasks via ticketing systems.
• Strong knowledge of core AWS services including EC2, RDS, S3, IAM, VPC, Cloud Watch,Cloud Trail, Security Hub, Guard Duty, Cost Explore rand Lambda.
• Experience implementing AWS Well-Architected Framework best practices for security, reliability, and cost optimization.
• Familiarity with Infrastructure-as-Code tools such as Terraform, CDKor Cloud Formation.
• Strong troubleshooting skills across Linux and Windows environments.