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Lead, AI-Driven Technical Support Operations

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: Studycast
Full Time position
Listed on 2026-10-16
Job specializations:
  • IT/Tech
    AI Business & Operations, AI Engineer (Applied/Software), IT Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 120000 - 180000 USD Yearly USD 120000.00 180000.00 YEAR
Job Description & How to Apply Below

Core Sound Imaging is seeking a high‑impact Manager of Technical Service Operations who blends team leadership, data analysis, and process engineering to scale support in the medical imaging space. You will own the automation‑first operations and AI tooling roadmap, partner with Development and Product, and drive workforce planning, SLA management, and Voice of the Customer to shape service improvements.

This role requires 5+ years leading technical support teams in B2B SaaS, a track record of

Consider building your career as a Lead, AI-Driven Technical Support Operations at Studycast.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Lead, AI-Driven Technical Support Operations role in the description above.

We appreciate your interest in this position.

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