SoftPro Customer Support Analyst

Soft Pro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), Soft Pro's technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. Soft Pro's Headquarters is in Raleigh, North Carolina.

Soft Pro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! Soft Pro has won this prestigious award 14 times since 2012!

Soft Pro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am - 5:30pm local time. West Coast and Mountain candidate hours: 10am - 7pm PT and 6am - 3pm PT (every other month).

• In this position, you will resolve Real Estate industry application issues for all Soft Pro applications, primarily Soft Pro Select, and accompany services/utilities. Additionally, you will:

• Assist Soft Pro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.

• Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.

• Providing a high level of customer service to each customer he/she works with at all times.

• Ability to handle several priorities and manage knowledge of multiple products and their features.

• Additional duties as assigned.

• Experience with the Real Estate Closing and Title Insurance procedures

• Experience with West Coast Escrow & Closing process experience is a plus.

• The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.

• Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.

• Excellent communication, organization, and interpersonal skills.

• Strong Problem Solving, troubleshooting, analysis, and testing skills.

• Must be familiar/comfortable with working in the Microsoft Windows operating system and applications.

• Proficient in typing and math a must!

• 2 years of previous Customer Service experience

• Prior experience with Soft Pro is a plus!

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.