Business Systems Director

At the Food Bank of Central & Eastern North Carolina, we believe in a future where no one goes hungry. Our mission is simple but powerful:
Nourish people.
Build solutions.
Connect communities.

We’re looking for passionate, dedicated people to bring their talents to an organization where every role makes a real difference. Guided by our values - Integrity, Compassion, Dedication, Teamwork, and Fun - we work hard, support one another, and celebrate the impact we create together.

If you’re ready to put purpose at the center of your career, we’d love to have you on our team!

The Business Systems Manager serves as the primary technical owner of the Food Bank’s core business applications, including the ERP (Ceres on Microsoft Dynamics 365 Business Central) and the integrated fundraising CRM environment (Bonterra Every Action and Blackbaud Raiser’s Edge NXT) — the systems that track every pound of food through our warehouses and power the fundraising and donor relationships that make our work possible.

This role blends hands-on system administration, project and upgrade leadership, business analysis, and close partnership with the Data Analytics team: keeping these systems healthy and well-governed day to day, guiding departments in using them effectively, and leading the upgrades, integrations, and improvement projects that keep the Food Bank’s technology aligned with its mission.

Reporting to the VP of Technology and Data Strategy, the Business Systems Manager ensures these systems directly support the Food Bank’s mission to nourish people, build solutions, and connect communities, and to serve neighbors experiencing hunger and strengthen the network of partner agencies across our communities. This is a role for a systems generalist who wants genuine ownership: you will be the person our finance, operations, development, and communications teams turn to when they need to understand what the systems can do — and the person trusted to run this portfolio in a mission-driven environment.

• Serve as the primary technical owner and administrator for Ceres on Microsoft Dynamics 365 Business Central, Raiser’s Edge NXT, and Every Action — including user account provisioning, security roles and permissions, configuration, and routine maintenance — and administer additional SaaS applications in the portfolio as assigned.
• Monitor system health, scheduled jobs, and the integrations between Raiser’s Edge NXT and Every Action (and between the CRM environment and other systems), troubleshooting sync errors and data discrepancies before they affect staff, donors, or partner agencies.
• Manage software licenses, subscriptions, and renewals across the business application portfolio; track entitlements, forecast costs, and identify savings opportunities — recognizing that every dollar saved extends the Food Bank’s capacity to serve neighbors.
• Maintain current documentation of system configurations, integrations, business processes, and administrative procedures.

• Plan and lead upgrades, migrations, and implementation projects for the ERP and CRM environment — including scoping, vendor coordination, testing, data validation, training, cutover, and post-go-live support — with minimal disruption to food distribution and fundraising operations.
• Guide the ERP platform roadmap, including evaluation and planning for future migration and upgrade paths.
• Manage relationships with software vendors and implementation partners (Blackbaud, Bonterra, Ceres solution partners), holding them accountable to timelines, budgets, and quality.
• Evaluate new tools, modules, and integrations; make…