Technical Architect II Raleigh​/Austin​/San Francisco

Technical Success Group - Raleigh, Austin, San Francisco

Walk Me, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. Walk Me guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform.

Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust Walk Me. Walk Me turns AI potential into AI performance.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, Walk Me is the place for you!

Walk Me’s Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of Walk Me. As a Technical Architect at Walk Me, your responsibility will be to advise and establish Walk Me's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with Walk Me.

Spanish Fluency required.

• Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
• Provide expert guidance on software deployment best practices to optimize system performance and reliability.
• Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
• Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
• Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of Walk Me.
• Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
• Act as a liaison and focal point between customers, Walk Me’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
• Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

• Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
• Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
• Ability to solve open-ended problems in unstructured environments.
• Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
• Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
• 4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience.
• Experience in the Digital Adoption space is preferred.
• Spanish fluency required. Supporting LATAM accounts

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives…