Technical Architect
Listed on 2026-10-20
-
IT/Tech
Technical Support, IT Consultant, Cloud Computing: Infrastructure & Operations, IT Support
- Walk Me’s Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of Walk Me
- As a Technical Architect at Walk Me, your responsibility will be to advise and establish Walk Me’s infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments
- You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with Walk Me
- Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration
- Provide expert guidance on software deployment best practices to optimize system performance and reliability
- Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations
- Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity
- Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of Walk Me
- Drive strategic technical direction, planning, and advising on solutions and enhancements for customers’ business needs while proactively mitigating risks
- Act as a liaison and focal point between customers, Walk Me’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap
- Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction
- Parental Leave programs
- 401(k) with company matching program
- Vacation policy to encourage a healthy work-life balance
- In-person and virtual social activities
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience
Experience building applications with JavaScript and APIsAbility to solve open-ended problems in unstructured environments
Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuthExperience in the Digital Adoption space is preferred
Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities
Spanish fluency required. Supporting LATAM accounts
Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources
Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).