Solution Architect

Department: Customer Solutions

Employment Type: Full Time

Location: Raleigh, NC

The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams — demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues — while building trusted relationships with stakeholders ranging from individual developers to executives.

It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.

• Pre-Sales & Solutioning
  • Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle
  • Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack
  • Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams
  • Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature
  • Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work
• Implementation & Onboarding
  • Own the technical onboarding of new customers from contract signature through go-live
  • Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams
  • Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces
  • Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams
  • Run joint testing and troubleshooting sessions with customer technical teams through go-live
• Post-Sales & Support
  • Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers
  • Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering
  • Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience
  • Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding
• Relationships & Communication
  • Build trusted technical relationships with customer engineering leads, architects, and decision-makers
  • Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders
  • Travel occasionally to customer sites, conferences, or partner meetings as needed

• Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience
• 10+ years of experience in a client-facing role.
• A minimum of 4–6 years of hands-on technical and design experience.
• Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews
• Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)
• Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO
• Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates
• Exceptional…