IT Support - Executive
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-10-31
Listing for:
Cognizant Technology Solutions Corporation
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are seeking an experienced Executive IT Support Engineer to provide high-quality end-user and VIP technical support in a fast-paced enterprise environment. The ideal candidate will have strong hands-on experience supporting Windows 11, Microsoft 365 (O365), macOS, and Microsoft Teams Rooms
, along with excellent communication and troubleshooting skills.
This role requires an individual who can independently manage technical issues for executives and end users, maintain professionalism during high-pressure situations, and provide a seamless support experience.
Key Responsibilities- Provide hands-on technical support for Windows 11, Microsoft 365/O365, and macOS environments.
- Deliver dedicated Executive/VIP support
, ensuring a high level of responsiveness, professionalism, and customer service. - Administer and support Microsoft Teams Rooms
, including troubleshooting meeting-room technology and user issues. - Diagnose and resolve hardware, software, operating system, connectivity, and collaboration-tool issues.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and One Drive
. - Troubleshoot Windows and macOS desktop/laptop issues and coordinate escalations when necessary.
- Provide support for executive meetings and other business-critical collaboration activities.
- Communicate technical issues and resolutions clearly to both technical and non-technical users.
- Manage multiple requests and priorities effectively in high-pressure and time-sensitive situations
. - Maintain a professional, customer-focused approach when working with senior executives and business stakeholders.
- Document incidents, troubleshooting activities, and resolutions following established support processes.
- Collaborate with infrastructure, networking, security, and other IT support teams when escalation is required.
- Win
11/O365/MacOS Support 4-5 - MS Teams Rooms administration 2-5
- Executive/VIP Support 4-5
- Professional communication 4-5
- Managing high-pressure situations 2-5
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