Senior DevOps Engineer

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Location: Pasadena, California (Remote or Hybrid)

Channelwill is a U.S.

-headquartered SaaS company based in Pasadena, California, providing innovative post-purchase solutions for eCommerce brands. Our products help merchants improve customer experience, increase repeat purchases, and build long-term brand loyalty through tools such as returns & exchanges, loyalty programs, and order protection.

We are seeking a Senior Dev Ops Engineer to join our North America team and collaborate closely with our global Cloud Engineer. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms.

• Cloud Infrastructure Management:
  Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability.
• Kubernetes & CI/CD:
  Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments.
• Monitoring & Logging:
  Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, Open Search, Zabbix), ensuring effective alerting and proactive issue resolution.
• Database & Middleware Operations:
  Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx.
• Automation & Tooling:
  Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments.
• Security & Compliance:
  Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies.

• Bachelor’s degree in Computer Science or related field.
• 5+ years of hands‑on Dev Ops or cloud operations experience in a technology company.
• Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.).
• Skilled in Linux administration, Docker, and Kubernetes.
• Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix).
• Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning.
• Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD).

• Experience managing hybrid or multi‑cloud environments (AWS + GCP).
• Familiarity with cloud‑native ecosystems (Helm, Service Mesh, ArgoCD).
• Exposure to compliance, security audits, or SaaS infrastructure for global customers.

Channelwill, the outstanding eCommerce post‑purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, like DJI, Unilever, Joseph Joseph, and KACHAVA to achieve substantial growth in online businesses.