Onsite Support Analyst​/Trainer

Soft Pro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), Soft Pro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. Soft Pro’s Headquarters is in Raleigh, North Carolina.

Soft Pro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! Soft Pro has won this prestigious award 14 times since 2012!

As an Onsite Support Analyst/Trainer, you will provide onsite support and training to Soft Pro customers as they implement Soft Pro Select. This position can be based out of our Raleigh, NC office, or from a remote location. Employees in this position will travel to various customer locations within the US. All travel is paid for by the company. When not traveling to customer locations, employees in this position will work from their home office.

Specifically:

• Ability to travel up to 85% (annually) to client locations across the US.
• Provide onsite escrow and/or title support to various direct operations as they go live on Soft Pro Select.
• Assist direct operations with various tasks, including but not limited to, CDF/Commercial/order balancing, Prelim/Commitment, Policy production, and other related title and closing processes relating to Soft Pro Select.
• Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operations.
• Provide a high level customer service to each operation assigned to you at all times.
• Provide additional backup support to the help desk when not at a customer location.
• Additional duties as assigned.

• 2+ years’ experience with real estate transactions related to title or closing/escrow production.
• Prior experience with Soft Pro Select is a plus!
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
• The ideal candidate should be able to demonstrate Amazing Customer Service and will have a great attitude and feel comfortable working in a high-paced team environment.

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.
• Ready to Make an Impact? Join a team that values innovation, collaboration, and excellence.

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

• Insurance (medical/dental/vision/life/disability)
• Matching 401(k) plan
• Matching employee stock purchase plan

• Deliver AMAZING Customer Service
• Be an AWESOME Teammate
• Adopt a Sense of Urgency
• Innovate to be Efficient
• Produce Quality Work
• Take Initiative
• Go the Extra Mile

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.