Associate Technician, Service Desk

Job Description:

As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.

Responsibilities:

Provide phone-based technical support (approximately 75%), with 25% support through self-service platforms like email or Service Now Manage  technical issues across enterprise systems while maintaining strong communication and customer service with end users

Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets

Work both break and fix tickets while helping with project work as needed

Help troubleshoot customer inquiries from start to finish

Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up

Qualifications:

Strong understanding of enterprise networking with A+ level certification knowledge

Hands-on experience working in a Windows Environment with Windows 11 experience preferred

Experience working in a manufacturing or materials industry is a plus, but not mandatory

Preferred Helpdesk experience

Strong written and verbal interpersonal skills

Primary understanding of Windows, hardware and network troubleshooting

Ability to break down processes and provide clear guidance

Excellent search capabilities

Preference:

Familiarity with Citrix-related tasks, including understanding the transition to Island browsers, app store issues, and general app gateway functionality, and Active Directory Familiarity Service Now or other ITSM applications

In addition to the primary responsibilities outlined in the

Job Description section, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential.

When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and  return, we offer a highly competitive benefits package, including:
• Medical• Prescription Drug
• Dental• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension• Salary Continuation – Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
•…