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Ping Identity Support Engineer/Lead
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-11-04
Listing for:
IPolarity
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
Cybersecurity, IT Specialist
Job Description & How to Apply Below
Job Title:
Ping Identity Support Engineer / Lead
Work Location & Reporting Address:
Raleigh, NC or Tennessee, IL(Hybrid)
Minimum years of experience required: 5 to 10+ years
Certification needed:
No
Job Description:
We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.
Key Responsibilities:- Support and administer Ping Federate, Ping Access, Ping Directory, PingID, Ping One, DaVinci, Ping Authorize, and Ping One Protect/Risk.
- Troubleshoot authentication, SSO, federation, MFA, and directory-related issues.
- Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.
- Support MFA factors including Push, OTP, FIDO2/Web Authn, Security Keys, Passkeys, and biometric authentication.
- Perform incident, problem, change, and release management activities.
- Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mTLS configurations.
- Execute patching, upgrades, operational readiness checks, and production deployments.
Monitor platform health, capacity, availability, and security events. - Develop runbooks, knowledge articles, and automation opportunities.
- Collaborate with vendors, application teams, infrastructure teams, and security operations.
- Hands-on experience with Ping Identity products
- Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication
- SAML 2.0
- OAuth 2.0
- OpenID Connect (OIDC)
- LDAP
- SCIM
- Experience with SSL/TLS certificates, PKI, and key management
- Strong troubleshooting and incident-management skills
- Experience working in enterprise production support environments
Skills:
- Ping Identity Certifications
- Experience with Passkeys, FIDO2, and Web Authn
- Knowledge of Microsoft Entra , Okta, or other IAM platforms
- Healthcare, BFSI, or regulated industry experience
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