Director of Technology

Job Title:

Director of Technology

Number of Positions: 1

Location:

Raleigh, NC

Location Specifics:
In-Office

At Delta Dental of North Carolina, our mission is to improve the oral health and the overall well-being of the communities we serve. We believe that everyone - and we mean everyone - deserves a healthy smile. We are the fastest growing Delta Dental in the nation. Named as a Best Employer in North Carolina , we are proud of our diverse workforce and our commitment to the continued development and recognition of our associates.

If you share our passion, come join our team and help us continue our growth trajectory

The Director of Technology leads Delta Dental of North Carolina's information technology function and serves as the organization's senior technical voice in strategic planning, partner governance, and emerging technology decisions. This position is responsible for maintaining a relationship with the managed services partner and building select internal capabilities over time.

The Director reports to the Vice President, Operations and participates in management meetings, strategic planning, and Board engagements. The role will lead the organization's first internally-owned technology initiatives - a data modernization effort built on a cloud-based data platform, and the application of automation and AI to improve how the business operates. The Director also manages the Strategic Data Analyst and provides the organization with the leadership capacity to bring additional technical functions in-house, if and when that becomes the right decision.

• Serves as the primary owner of Delta Dental of North Carolina's managed IT services relationship, accountable for performance, value, and alignment with the organization's needs.
• Leads recurring meetings with the managed services partner, reviews service delivery against contracted expectations, addresses escalations, and drives progress on shared initiatives.
• Reviews and refines technology-related contracts, ensuring terms support clarity, accountability, and the organization's evolving requirements.
• Manages vendor relationships supporting facility technologies, including audio/visual systems, access control, and surveillance systems.
• Provides oversight of systems and infrastructure delivered by managed services providers including network, endpoint, identity, help desk, and security operations, coordinating across teams to ensure issues are resolved and priorities advance.

• Serves as Delta Dental of North Carolina's senior technical voice in management meetings, strategic planning, and Board engagements, translating technology considerations into terms that support sound business decisions.
• Provides executive-level guidance on technology investments, architecture, and operations, including evaluation of emerging capabilities such as AI and automation platforms for applicability, security, and ROI.
• Supports long-term strategic planning and contributes to the organization's technology roadmap, identifying where internal capability, partner delivery, or a combination best serves the business.
• Represents Delta Dental of North Carolina in affiliation-level technical and security governance forums, ensuring local interests are reflected in affiliation policy and strategy decisions.
• Cultivates relationships with technical leaders within the business community, supporting business development and identifying opportunities for partnership.

• Implements and manages a cloud-based data platform (e.g., Snowflake) to serve as a foundation for improved reporting and analytics.
• Oversees data pipelines, transformation processes, and access controls to ensure data integrity, security, and availability, partnering with the business's Data Analyst responsible for reporting.
• Establishes and maintains governance practices around permissions, data usage, and system performance, including efficient sizing, scheduling, and monitoring of computer activities.

• Identifies opportunities across the business where automation or AI can reduce manual work, improve accuracy, or unlock new capabilities, prioritizing use cases based on business value and feasibility.
• Develops, governs, and manages automation and AI solutions built on platforms such as Microsoft Power Automate and Copilot.
• Maintains working fluency with…