CALS IT Integration & Solutions Professional
Listed on 2026-11-07
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Posting Information
Posting Number PG195013EP
Internal Recruitment No
Working Title CALS IT Integration & Solutions Professional I
Anticipated Hiring Range commensurate with experience ($65,000 - $70,000)
Work Schedule Monday-Friday, 8AM-5PM
Job Location
Department
Department CALS IT
About the Department
The CALS IT Service Desk integrates technical capabilities and solutions across a range of university activities, including instruction, research, outreach, and administration.
The Service Desk plans, designs, analyzes, installs, and supports technology components and systems based on organizational and client needs.
Service Desk professionals are embedded within CALS departments across campus, where they provide technical expertise and support to faculty, staff, researchers, and students. This support is intended to minimize disruptions to departmental operations caused by the reduced availability, performance, or quality of IT resources.
Because of the size and complexity of the CALS IT environment, each IT Integration & Solutions Professional I manages a high volume of incidents and service requests involving a broad range of technologies. Many of these technologies support time-sensitive academic, administrative, outreach, and research activities. The ability to respond quickly, accurately, and professionally is essential to minimizing disruptions and maintaining continuity of departmental operations.
The IT Integration & Solutions Professional I independently diagnoses and resolves non-routine and complex technical problems for which solutions are not prescribed. The position focuses heavily on implementing and integrating technology solutions that address organizational and client needs and contribute to the success of the college and university.
Service Desk professionals are expected to develop a thorough understanding of the operations, priorities, and technology needs of their assigned departments. They must also maintain a general understanding of all departments and programs supported by CALS IT and how those units provide important services to faculty, staff, researchers, students, and external partners throughout North Carolina.
Whenever possible, the Service Desk provides in-person technical support. This approach helps build strong working relationships and provides a better understanding of each user’s needs.
Perks and Benefits
As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Attain Work-life
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).