Voice Technology Engineer

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Regular Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)
Please review the following job description:

Designs, builds, and implements enterprise voice and telecommunications infrastructure technologies to enable scalable, secure, and reliable business communications. Applies strong technical knowledge of voice, VoIP, and infrastructure technologies to engineer solutions, support the rollout of new capabilities, and optimize service performance. Partners regularly with customers and cross-functional teams, combining technical expertise with strong communication and relationship management skills to understand business needs and deliver effective technology solutions.

Job Description For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Designs, builds, and implements enterprise infrastructure technology platforms and systems, with a focus on voice, telecommunications, VoIP, and related network technologies.
2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements, including supporting product ownership and implementation of new voice and telecommunications technologies.
4. Collaborates with cross-functional teams, customers, and stakeholders to integrate new technologies and continuously improve infrastructure standards, services, and processes.
5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
8. Provides technical guidance and direction to lower-level technical professionals.
9. Develops technical solutions through deep analysis of infrastructure systems and leads infrastructure processes, while maintaining regular communication with customers and technology partners to understand needs and support successful delivery.

Qualifications

Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
2. Minimum of 5 years of professional experience in infrastructure engineering.
3. Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications
1. Master’s degree in a relevant technical discipline.
2. Experience in the financial services industry.
3. Experience designing, implementing, supporting, and optimizing enterprise voice and telecommunications solutions, including VoIP technologies.
4. Strong knowledge of voice infrastructure, telecommunications networks, call routing, and related network technologies and protocols.
5. Experience serving in a technical product ownership or similar role, including evaluating, introducing, and rolling out new voice or…