UTS - Temporary Software Licensing Analyst at NC State

UTS - Temporary Software Licensing Analyst at NC State

The primary purpose of this position is to work closely with the Associate Director of Vendor Risk and Licensing to assist in coordinating and moving through the process of establishing the legal use of software, including the coordination and management of assigned software licensing contracts. This position must maintain and support the IT Purchase Compliance system and coordinate with various compliance assessors within OIT and campus, fulfill the daily/weekly/monthly software licensing support to campus (advanced Help Desk requests), as well as coordinating licensing and software distribution and maintaining the Software Licensing website.

• Attend non-revenue generating sporting events for free.

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Department Information Job City & State Department System Information Classification Title Working Title Working Title UTS
- Temporary Software Licensing Analyst at NC State Position Information Requirements and Preferences Work Schedule

Work Schedule Monday
- Friday; 9am-5pm (Onsite)

Other Work/Responsibilities

Perform other related duties and operational tasks as assigned by the Vendor Risk and Licensing Manager or OIT Leadership to support department goals.

Bachelor’s degree in Information Technology, Computer Science, Business Administration, Public Administration, or a closely related field (or an equivalent combination of education, training, and directly related experience).

Department Required Skills Customer Service & Support

• Tier 1–2 Technical Support: Ability to assist users via phone, email, and ticketing systems with software license initiation, activation, and basic license server troubleshooting.
• Escalation Management: Skill in recognizing severe technical issues (e.g., license server downtime) and promptly routing/communicating them to domain experts.

Technical Knowledge & Compliance

• Software Licensing Mechanics: Technical understanding of installing software licenses across Windows and Mac environments, including coordination with desktop support for secure software packaging and deployment.
• Compliance & Risk Assessment: Ability to administer IT Purchase Compliance and click-wrap agreement risk assessments following established protocols.
• Documentation & Knowledge Management: Proficiency in creating, publishing, and annually updating standard operating procedures (SOPs), FAQs, and internal databases.
• Data Analysis & Metrics: Capacity to gather user feedback through surveys and generate annual performance/utilization metrics.

Project Management & Operations

• License Lifecycle Management: Skill in tracking software distributions, verifying ownership, and managing annual maintenance/renewal license files.
• Cost & Usage Optimization: Ability to evaluate software usage data to identify efficient, cost-effective licensing models and payment structures.
• Financial Tracking: Skill in documenting assigned licensing and payment plans across fiscal years.

Communication & Teamwork

• Cross-Functional Collaboration: Ability to work productively with IT leadership, procurement staff, vendors, and department heads.
• Clear Messaging: Proficiency in managing public-facing software web pages and maintaining consistent, clear communications across diverse campus audiences (students, faculty, staff).

Preferred Years Experience, Skills, Training, Education

Higher Education

Experience:

Familiarity with university organizational structures, departmental dynamics, and campus-specific procurement processes (specifically within the NC State/ UNC system context).

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