Client Specialist

Highstreet Rimmer Insurance provided pay range

This range is provided by Highstreet Rimmer Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $55,000.00/yr

Direct message the job poster from Highstreet Rimmer Insurance

Job Description

This is a full‑time on‑site role as an Insurance Specialist at Highstreet Rimmer Insurance located in Raleigh, North Carolina. The Insurance Specialist will be responsible for providing clients with insurance options, processing and managing policy changes, and maintaining accurate records. The role requires excellent customer service skills, proficiency in finance and insurance brokerage, and strong communication skills.

Responsibilities

• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.

Qualifications

• Works well with other employees and is a team player with a positive attitude.
• Property & Casualty insurance license required.
• Displays leadership competencies, including ability to delegate, engage, and inspire others.
• Strong sense of urgency, attention to detail, organization, multi‑tasking, and time management skills.
• Technology and computer proficiency.
• Ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Spanish speaking preferred.
• Paid time off.
• Paid holidays.
• Health insurance.
• Retirement.

• Entry level

• Full-time

• Sales and Consulting

• Insurance and Insurance Agencies and Brokerages