Field Service Technician

Job Description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon, Konica Minolta multi‑functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department:
Service

Reports To:

Field Service Manager

FLSA Status:
Full Time / Non‑Exempt

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This position is an intermediate‑level technician capable of a full workload. The individual is responsible for the timely and cost‑effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment offered by UBEO Business Services.

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• Maximize equipment up‑time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO Business Services and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error‑free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform other activities that support UBEO Business Services and our service organization

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Supervised

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Internal:
Exempt, Non‑Exempt

External:
Prospective Customers, Current Customers, Vendors

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• Technical knowledge / skills
• Analysis (problem identification)
• Attention to detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow‑up

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• High School or GED
• Associate’s Degree or equivalent technical training
• Successful completion of:

Manufacturer Core Basics

• 2 Manufacturer Training Classes
• 2–5 years industry or equivalent experience

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• Ability to operate a motor vehicle for travel to client sites
• Ability to stand / walk for prolonged periods at times
• Ability to lift 50+ lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities.

• Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high‑quality healthcare, including orthodontia for both adults and children
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and children
• Flexible Spending and Health Savings Account Options — set aside pre‑tax dollars to cover out‑of‑pocket expenses related to health or dependent care
• Voluntary coverages at low…