Public Records Supervisor

Are you ready to lead the charge in transparency, compliance, and digital transformation? The City of Raleigh is looking for a forward-thinking Public Records Supervisor to modernize and manage our records program within the Planning and Development Department
. This role is responsible for overseeing public records requests, implementing records policies, and ensuring compliance with local, state, and federal regulations. You’ll manage both physical and electronic records systems, supervise staff, and serve as a key liaison across departments to support transparency and operational excellence.

You are a strategic thinker and detail-oriented leader who thrives in a regulatory environment. You understand the importance of public access to information and have a passion for building efficient systems that support compliance and service delivery. You’re comfortable managing people, projects, and policies and you bring a collaborative spirit to everything you do.

The Planning and Development Department plays a vital role in shaping Raleigh’s future. As part of the Strategy and Process Improvement business unit, the records team supports transparency, compliance, and operational excellence across all divisions. We handle the highest volume of public records requests in the City, reflecting the public’s deep interest in development, zoning, and planning. You’ll supervise a highly collaborative team of two full-time and one part‑time Records Specialists, working closely with internal divisions, legal counsel, and external stakeholders.

We’re committed to innovation, service, and continuous improvement.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Manage the Planning and Development public records program, ensuring timely, legally compliant responses and consistent guidance on confidentiality and exemptions
• Supervise and evaluate records staff, including hiring, coaching, performance management, training, scheduling, and acting as a liaison between staff and leadership
• Lead department‑wide records management, supporting proper retention, organization, and evaluation of records
• Advance transparency in site development by managing public access to development plans during review and approval
• Lead initiatives and special projects, including complex and technical eDiscovery searches, data analysis, and report development
• Work cross‑departmentally and with external partners to align goals, improve processes, and support strategic planning objectives in a highly regulated environment

Bachelor's degree in Business Administration or related field; 1 to 3 years’ experience responding to public records request, or related field.

OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

• Paralegal certificate

• State public records law, confidentiality requirements, and applicable exemptions
• Records management principles, including retention, lifecycle management, and electronic records
• eDiscovery concepts and defensible electronic search practices
• Knowledge of Planning and Development functions, site development processes, and development plan records

• Supervising staff, including hiring, training, performance management, and workload coordination
• Organizing and prioritizing multiple public records and records management activities
• Conducting or overseeing complex electronic searches and coordinating record retrieval across systems
• Communicating clearly with staff, leadership, legal counsel, and the public

• Interpret and apply public records law and retention requirements to complex and sensitive situations
• Exercise sound judgment and discretion when handling confidential or protected information
• Work effectively across departments and with internal and external partners
• Provide professional, respectful, and responsive customer service while explaining public records requirements and outcomes to diverse audiences

Work Environment and Physical Effort:
Sedentary:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment.
Work Exposures:
Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate and individuals with known violent backgrounds.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.