Director, Salesforce Technology

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while T YOU NEED TO KNOW ABOUT THE JOB:

The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, its mission-critical client case management and financial assistance platform for disaster relief services. Built on Salesforce Agentforce Service and Experience Cloud, RC Care enables the Red Cross volunteer workforce to provide timely, scalable assistance to clients in need 24/7.This leader will work closely with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise technology partners to align engineering priorities with user needs and mission outcomes.

The role leads a dedicated Agile, cross-functional product team organized into four pods and is responsible for building a high-performing engineering organization capable of delivering secure, scalable, and sustainable solutions. This is a technical and people leadership role with accountability for engineering talent, delivery quality, platform reliability, operational sustainability, and the continued evolution of RC Care. The work location for this exciting opportunity is virtual.

The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Talent and Engineering Leadership
• Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities.
• Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence.
• Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities. Product Delivery and Cross-Functional Partnership
• Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes.
• Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement.
• Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery.
• Promote disciplined Agile practices and ensure engineering commitments are realistic,…