Client Services Manager, Service Delivery

Client Services Manager – Service Delivery– Remote  
The Client Services Manager (CSM) is a client-facing leader who develops a team of Engagement Managers and oversees project delivery and success across a portfolio of clients. The CSM role combines leadership, client strategy, and operational excellence to ensure our clients experience the value of TSG’s partnership and perspective. This role is ideal for a leader who balances strategic portfolio oversight with hands-on delivery leadership.

You will connect business stakeholders, delivery teams, and senior leadership, driving execution with a focus on client value, clear outcomes, and organizational priorities.
Candidate must currently reside in the United States. Company Overview:

The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.  
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.

Key Responsibilities:

  Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.  
Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.  
Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.  
Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.  
Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.  
Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.  
Partner with leadership to identify growth opportunities through expansion and upselling.
Key

Qualifications:

   7+ years delivering large-scale client transformation initiatives in a consulting environment
Including at least 3 years of experience directly managing and coaching teams of 6–10 delivery professionals.  
Hands-on experience managing statements of work, change orders, and SLAs for enterprise clients.  
Demonstrated ability to coach and develop Engagement Managers into trusted, consultative client advisors.  
Proven ability to lead cross-functional teams with authenticity and drive accountability.

Strong analytical and adaptive thinking, with the ability to foster innovation and drive effective solutions internally and with clients.  
Strong relationship-building skills and executive presence, with a track record of earning C-level trust, navigating escalations, and achieving high satisfaction with enterprise clients.  
Commercial instinct to identify expansion opportunities through delivery and partner with leadership to grow client relationships.  
Operational rigor across portfolio governance, financial oversight, and risk management, with the ability to anticipate challenges…