Senior Manager, Field Reimbursement Operations

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit  Senior Manager, Field Reimbursement Operations serves as the first-line leader for a team of Field Reimbursement Managers (FRMs), providing operational oversight, coaching, performance management, and strategic support while maintaining a limited portfolio of key provider accounts when appropriate. This role is responsible for ensuring the consistent execution of client program objectives, reimbursement excellence, and exceptional customer service across assigned therapeutic areas.

The Senior Manager, Field Reimbursement Operations partners closely with the Senior Director, Operations, Training, Quality, Analytics, and Client Program Leadership to drive program performance, ensure compliance, and deliver best-in-class reimbursement support for healthcare providers.

Team Leadership Provide day-to-day leadership and oversight for an assigned team of Field Reimbursement Managers.

Coach, mentor, and develop FRMs through regular one-on-one meetings, field observations, ride-alongs, and performance feedback.
· Foster a culture of accountability, collaboration, professionalism, and continuous improvement.

Conduct new hire onboarding and assist with ongoing development plans.

Assist in interviewing and selecting new team members.

Manage employee performance, including recognition, coaching, corrective action, and performance improvement plans.

Promote employee engagement and retention through consistent leadership and communication.

Operational Leadership Ensure consistent execution of client-approved reimbursement services.

Monitor daily program activities and workload distribution.

Review reimbursement trends and identify barriers requiring escalation.

Partner with Operations to optimize workflows and improve efficiencies.

Ensure documentation is timely, accurate, and compliant within all CRM platforms.

Support implementation of new initiatives and operational enhancements.

Client Partnership Serve as an escalation point for complex reimbursement challenges.

Participate in client meetings, business reviews, and strategic planning sessions.

Build strong relationships with client leadership and internal cross-functional partners.

Support implementation of new product launches and program expansions.

Assist with Quarterly Business Reviews (QBRs), monthly reporting, and client presentations.

Field Leadership Conduct routine field travel with FRMs or virtual as required to provide coaching and ensure execution consistency.

Observe provider interactions and provide immediate developmental feedback.

Identify reimbursement trends impacting provider offices.

Reinforce standardized messaging and approved reimbursement education.

Performance Management Monitor key performance indicators including:

ProductivityCRM documentation quality

Case progression

Provider engagement

Activity metrics

Quality measures

Client-specific KPIsDevelop action plans for performance improvement when needed.

Recognize high-performing employees and share best practices across the organization.

Training & Development Reinforce reimbursement knowledge across assigned therapeutic areas.

Partner with Training to identify knowledge gaps.

Assist in development of training materials.

Conduct ongoing competency assessments.

Facilitate team meetings and educational sessions.

Cross-Functional Collaboration Work closely with:

Senior Regional Managers Program Operations Client Program Directors Analytics…