Account Manager Job Raleigh area,North Carolina USA,Management

Our Mission

Touch Lives. Improve Outcomes. Bio Touch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

Why You'll Love This Job

The Role

The Enterprise Account Manager is responsible for managing the long-term relationship of high-volume clients to ensure client satisfaction and consistent growth with existing accounts. The Enterprise Account Manager will become the primary owner of the day to day account management responsibilities that include all service, product, pricing needs as well as strategic growth and development.

Here’s what matters to understand upfront:

This is not primarily a "growth and relationship" role. Most of your time is hands‑on operational management—ensuring orders ship correctly, billing gets resolved, quality issues are handled, and product changes get coordinated with internal teams. Strategic account growth and executive relationship management sit on top of this daily operational ownership, not instead of it.

Responsibilities
Your Impact:

Order & Fulfillment Operations
Order tracking and management:
You're the primary contact for day‑to‑day order status, tracking shipments, handling quantity corrections, managing replacements, and resolving missing or incorrect kit issues before they become client problems.
Logistics coordination:
You work directly with distribution, freight, and carrier teams (Fed Ex, UPS, CH Robinson). You'll troubleshoot shipping delays, coordinate carrier scheduling, manage return-label (RSL) issues, and manage bills of lading. This happens daily.
Invoicing and AR reconciliation:
You monitor and resolve billing discrepancies—PO/pricing mismatches, duplicate invoices, credit memo requests, in coordination with Finance/AR. You'll catch billing problems that clients miss and proactively fix them before they escape.
Product Change Coordination
Change control routing:
You route Change Control Requests (CCRs), BOM revisions, and new kit specification requests through internal Engineering and Quality approval processes (often including Docu Sign).
Build‑plan coordination:
You coordinate with Distribution/Production teams to ensure approved changes get scheduled and delivered on time.
Client translation:
You translate what clients actually need into technical specifications and shepherd the request through internal approval without letting it stall.
Account Relationship & Strategic Work
Account transitions:
You manage the handoff after implementation and ensure early success metrics are being hit.
Account health monitoring:
You forecast and track account metrics, recognize early indicators of dissatisfaction, and proactively engage to retain and grow accounts.
Trusted advisor relationships:
You build relationships with client stakeholders and maintain strong partnerships with internal teams (Distribution, Production, Quality, Finance, Engineering).
Strategic growth:
You collaborate with Sales on account strategy, bundled solutions, and year‑end pricing/contract renewals.
Cross Functional You will regularly work with our internal Distribution & Logistics, QC, Production, Sales, and Engineering teams

Skills & Qualifications

What You Bring:

5-7 years of Account…