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Head of Loyalty & Customer Experience Programs

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: Merz North America, Inc
Full Time position
Listed on 2026-10-20
Job specializations:
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 150000 - 210000 USD Yearly USD 150000.00 210000.00 YEAR
Job Description & How to Apply Below

Merz North America, Inc. seeks a Director of Customer Experience in Raleigh to lead two enterprise loyalty programs, guide strategy, operations, and technology roadmap across CRM, marketing tech, and analytics.

You will partner with Marketing, Sales, Finance, IT, and vendors to drive engagement, retention, and portfolio revenue growth with data-driven decisions. The role requires 12+ years in loyalty, strong leadership, and experience in medical aesthetics or pharma contexts, aligning

This posting is for the Head of Loyalty & Customer Experience Programs role at Merz North America, Inc, based in Raleigh, NC, United States.

We would love to welcome a new Head of Loyalty & Customer Experience Programs to our team in Raleigh, NC, United States.

For the Head of Loyalty & Customer Experience Programs position at Merz North America, Inc, we are reviewing applications now.

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