Bilingual Community Outreach Coordinator

The Bilingual Community Outreach Coordinator is a neighbor-focused role responsible for serving as a connector between the Food Bank, neighbors, community organizations, and government entities with a primary focus on food access and SNAP in an effort to reduce food insecurity for neighbors in the Food Bank’s 34-county service area. The position increases access to SNAP and the emergency food network through targeted outreach, education, food resource navigation, screening assessments, application assistance, and community-based training.

• Provide individualized food and benefits resource navigation, including screening, SNAP application assistance, and support connecting neighbors to appropriate Food Bank, government, and community resources.
• Conduct targeted outreach to high-impact populations and communities experiencing significant barriers to food and benefits access through community-based settings, partner organizations, and other appropriate channels.
• Develop and maintain relationships with community organizations, government entities, and other stakeholders to expand awareness and access to SNAP, Food Bank programs, and other resources.
• Develop and deliver education, presentations, and training for community partners and stakeholders on SNAP, food access, Food Bank programs, and effective resource navigation and referral practices.
• Provide assistance, tools, and resources to community partners to strengthen their ability to identify and connect neighbors with appropriate food and benefits resources.
• Maintain accurate documentation and use program data, community feedback, and service trends to evaluate outreach and navigation activities, identify barriers to access, and recommend improvements to service delivery.

The above statements are intended to describe the general nature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

• Undergraduate degree (Associate or Bachelor) in Social Work, Public Health, Non-Profit Management or relevant field. A minimum of four (4) years of meaningful experience in community outreach, public benefits, resource navigation, or a related field may be considered in lieu of a degree.

• 4+ years of experience in community outreach and engagement.
• 2+ years of experience in nonprofit program coordination, including facilitating meetings, training, focus groups, community conversations, or similar engagement activities, and assessing the effectiveness of community partnerships.
• 2+ years of experience working with diverse populations experiencing barriers to food, benefits, health, or other essential resources.
• 2+ years of working knowledge of SNAP application process and solid understanding of applicable policies that govern food assistance programs.

• Bilingual Skills – Ability to effectively communicate in Spanish (verbal and written).
• Community Engagement Skills – Ability to build trust, facilitate dialogue, and engage diverse community members.
• Communication & Facilitation – Exceptional interpersonal, verbal, and written communication skills with a proven ability to facilitate discussions, foster collaboration, and guide diverse groups toward shared goals.
• Technical Proficiency – Ability to effectively utilize Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).
• Valid North Carolina driver’s license and excellent driving record. Ability to travel throughout the Food Bank’s 34-county service area.

• Collaboration & Teamwork – Ability to work across teams, departments, and functions to achieve shared goals.
• Results-Based…