Subsidiary Director of Quality Assurance

The Subsidiary Director of Quality Assurance provides leadership for quality assurance, standardization, process improvement, training, and operational consistency initiatives throughout the subsidiary. This position collaborates with operational leaders, technical professionals, corporate stakeholders, and cross-functional committees to develop, implement, monitor, and improve quality systems and business processes. The Subsidiary Director of Quality Assurance is responsible for strengthening organizational effectiveness, promoting standardization, supporting continuous improvement, and ensuring services are delivered in accordance with ECS quality standards and operational expectations.

• Leads and manages the subsidiary quality assurance program to ensure services are delivered in accordance with ECS policies, procedures, and quality standards
• Develops and maintains quality assurance objectives that support organizational goals and operational excellence
• Establishes quality assurance strategies, programs, processes, and performance measures across the subsidiary
• Partners with corporate and subsidiary leadership to support quality objectives, standardization efforts, and continuous improvement initiatives
• Promotes a culture of quality, accountability, consistency, and operational excellence throughout the organization
• Serves as a quality assurance subject matter expert and trusted advisor to subsidiary leadership

• Establishes and maintains standardized templates, processes, procedures, and documentation across service lines and operational functions
• Develops repeatable and predictable operational processes that improve consistency, efficiency, and quality outcomes
• Evaluates existing business processes and identifies opportunities for improvement, simplification, and standardization
• Analyzes operational data, trends, and performance indicators to support decision-making and process enhancements
• Recommends and implements improvements that strengthen quality, reliability, efficiency, and client service
• Collaborates with committees, technical teams, and operational leaders to support implementation of company-wide initiatives
• Reviews industry developments, technical publications, and best practices to identify opportunities for organizational improvement

• Develops, coordinates, and supports subsidiary-wide quality-related training programs and educational initiatives
• Supports implementation and communication of company programs, processes, standards, and operational changes
• Collaborates with company committees and leadership teams to facilitate adoption of new initiatives and process improvements
• Creates training materials, guidance documents, communication resources, and implementation tools
• Promotes knowledge sharing, best practices, and organizational learning throughout the subsidiary
• Supports onboarding, professional development, and technical competency initiatives related to quality and operational excellence

• Plans, manages, and coordinates a subsidiary-wide quality audit program
• Conducts audits of operational offices, construction materials testing functions, laboratories, and related service areas
• Evaluates compliance with ECS quality standards, policies, procedures, and operational requirements
• Documents audit findings and develops recommendations for corrective and preventive actions
• Monitors implementation and effectiveness of corrective actions and improvement initiatives
• Supports preparation for internal, external, client, regulatory, and accreditation audits
• Identifies risks, compliance concerns, and opportunities to improve operational consistency and quality outcomes

• Provides technical and operational guidance related to quality systems, procedures, and process implementation
• Supports system users by responding to questions, troubleshooting concerns, and providing training on quality-related tools and systems
• Analyzes operational issues and recommends practical solutions that improve performance and service delivery
• Reviews technical and operational processes and advises leadership regarding process effectiveness and opportunities for improvement
• Confers with field and office personnel regarding application of quality procedures, standards, and tools
• Investigates customer concerns related to quality and supports development of effective…