PGA Certified STUDIO Fitting Specialist

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, the STUDIO Fitting Specialist engages with every customer to provide world‑class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule. The role also involves assisting with front‑end operations, ensuring the STUDIO area is visually appealing and operational, and providing expert knowledge on products and services.

Additionally, the specialist executes club fittings, stays updated on promotions, and provides consistent feedback to improve the customer experience.

• Engage with every customer and offer world‑class service, building lasting relationships that keep customers coming back.
• Achieve key performance indicators, including meeting or exceeding sales targets, optimal sales per hour, and high booking percentages to drive overall business performance.
• Proactively grow business by attracting new clients, fostering long‑term relationships, and keeping schedule fully booked to maximize revenue.
• Maintain working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping the STUDIO area (simulators, components drawer, putting green) merchandise standards at a premiere visual level to drive sales and the customer experience.
• Maintain a brand‑agnostic approach during fitting, focusing solely on selecting the best equipment tailored to each customer’s unique needs and performance goals, regardless of brand.
• Ensure all STUDIO area equipment and supplies are always maintained and operational.
• Maintain clean, professional presentation of the STUDIO area at all times.
• Maintain in‑depth product knowledge of various golf clubs and explain features, benefits, and differences to customers.
• Accurately enter custom club orders for customers, ensuring all specifications are precisely documented.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist customers with club fitting, selecting the right shaft, grip, and specifications for optimal performance using technology such as Trackman, SAM Putt Lab, USchedule, and Microsoft Office.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the lifecycle of a promotion by utilizing bulletins on The Links.
• Champion product and service offerings, informing, educating, and promoting them to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class customer experience.

• Certification: Only PGA members and apprentices in good standing with the PGA of America are eligible. The candidate must maintain good standing throughout employment and may be asked to provide proof of membership.
• Communication: Strong listening and interpersonal skills; excellent verbal and written communication; ability to communicate cross‑functionally.
• Computer: Basic computer skills with Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High school diploma or equivalent.
• Experience: 2+ years of club fitting and golf equipment sales experience preferred; experience with Trackman, SAM Putt Lab, and club building…