Account Manager

Account Manager

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At Nutrient, we’re revolutionizing how the world works with documents. Our tools transform static files into intelligent, secure workflows, empowering businesses to innovate faster and smarter. Trusted by thousands of organizations across 80+ countries—including Fortune 500 firms, governments, and industry pioneers—we streamline processes, accelerate digital transformation, and unlock new possibilities.

Our Account Manager (AM) is responsible for deepening relationships with existing customers, identifying and expanding revenue opportunities, and driving long-term value realization through strategic engagement. This high‑impact role focuses on bridging customer goals with Nutrient’s evolving capabilities, ensuring each account maximizes its potential.

• Own and grow a portfolio of mid‑market and enterprise customer accounts
• Develop and execute strategic account plans that align customer goals with Nutrient’s offerings
• Identify, pursue, and close expansion opportunities (upsell,ulich cross‑sell) within your customer base
• Serve as the primary point of contact for key stakeholders across product, operations, and leadership levels
• Partner with Sales, Customer Success and Support to ensure onboarding, adoption, and long‑term satisfaction
• Proactively identify and mitigate risks to account health and retention with Customer Success
• Drive platform adoption and usage across customer organizations by identifying new use cases and departments
• Maintain accurate and up‑to‑date customer records and pipeline forecasts
• Present tailored insights, results, and recommendations to internal and external senior decision‑makers that demonstrate business impact
• Work cross‑functionally to bring customer feedback to internal teams and influence product direction
• Own account‑level fimancing, including expansion pipeline and renewal risk, and provide accurate projections on revenue retention and growth

• 2–5 years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment
• Demonstrated success expanding enterprise or mid‑market customer accounts
• Proven ability to manage multiple relationships, opportunities, and strategic plans simultaneously
• Strong communication skills (written and verbal), with an ability to tailor messaging to executive and technical audiences
• Confidence presenting data‑driven insights and tying outcomes to business value
• Familiarity with Salesforce and/or other CRM tools
• Collaborative mindset and comfort working across departments
• Friendly and competitive personality with a customer‑first attitude
• Self‑starter mentality with the discipline to thrive in a remote and fast‑paced environment
• A strong desire to learn, adapt, and evolve with the company
• Background in developer tools or technical product selling, with the ability to understand APIs, SDKs, and software development workflows

• Collaborators:
  You collaborate openly, listen actively, and prioritize team success over ego.
• Hungry Learners:
  Rapid learning fuels progress and career growth.
• Curious Thinkers:
  You dig deep to uncover the "why," valuing understanding over simply being right.
• Self‑Starters:
  You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence.
• Owners:
  You take responsibility for solutions and outcomes, always looking for ways to improve what you can control.
• Doers:
  You’re energized by progress, motivated to create meaningful impact, and eager to tackle challenges.

At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company. We are a globally distributed company, backed by Insight Partners, with a mostly remote team.

Some roles work a hybrid schedule in one of our offices in the US, UK, France, or Austria.

We embrace a low‑meeting…