Client Success Manager

At Siemens, we help organizations transform maintenance and operations through connected insights, AI-powered technology, and intelligent asset management solutions. Our software enables customers to manage the full lifecycle of assets, facilities, and infrastructure while improving efficiency, reducing risk, and optimizing long-term investments. By connecting data, people, and processes, we empower organizations to make smarter decisions, maximize asset performance, and achieve more resilient operations.

We are seeking a proactive, customer-focused, and results-driven Client Success Manager (CSM) to manage a portfolio of Mid-Market accounts, typically ranging from $30K-$70K in Annual Recurring Revenue (ARR).

In this role, you will serve as a trusted advisor, guiding customers to achieve their desired business outcomes, maximize the value of their investment, and build long-term partnerships. As a key contributor to our growth strategy, you will help develop Mid-Market customers into future Enterprise and Strategic accounts through proactive engagement, value realization, and strategic account planning.

This position requires a unique blend of customer success expertise, commercial acumen, and revenue accountability, including driving renewals, identifying growth opportunities, managing forecasts, and owning a revenue target while ensuring alignment between customer goals and business objectives.

This U.S.

-based role is ideally located in Raleigh, NC; however, we encourage applications from qualified remote candidates across the U.S.

• Manage a portfolio of MM accounts post-onboarding, ensuring high levels of customer satisfaction and retention.
• Manage client renewal process for forecasting and securing revenue.
• Drive adoption and engagement through proactive outreach and success planning.
• Identify opportunities for upsell, cross-sell, and expansion in collaboration with Sales.
• Monitor account health and usage metrics to identify risks and opportunities.
• Conduct regular check‑ins, Account Reviews/Business reviews, and keep up to date success plans to ensure alignment with customer goals.
• Serve as the voice of the customer internally, advocating for their needs and feedback.
• Collaborate with internal teams to resolve issues and deliver a seamless customer experience.
• Support the development of MM accounts into Enterprise-level relationships through strategic engagement and value delivery.

• BA/BS degreeOR5+ years of Client Success experience in lieu of degree.
• 2+ years of experience in Customer Success, Account Management, or related roles.
• Proven success managing MM/SMB accounts with ARR > $30K in a SaaS or technology environment.
• Familiarity with SaaS operations, including subscription models and customer lifecycle management.
• Experience using Salesforce, Microsoft Office, and BI tools.
• Strong commitment to metrics and data-driven decision‑making.
• Demonstrated experience owning a revenue target, managing a forecast, and contributing to account growth.
• Excellent communication and collaboration skills to maintain strong client relationships.
• Clear and concise verbal and written communication; effective with live and virtual presentations.
• Strong organizational, time management, and project management skills.
• Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.
• Proven ability to manage multiple priorities and thrive in a fast‑paced environment.
• Experience working with clients in one or more of the…