Service Technician

2 days ago Be among the first 25 applicants

Convergence is a premier technology integration company that transforms how people experience the spaces where they live and work. We specialize in uniting smart systems—from lighting and shading to security and immersive entertainment—into seamless environments that are intuitive, reliable, and effortless.

Our team works within residential and commercial projects to design and deliver custom solutions that enhance comfort, elevate experiences, and improve daily efficiency. Every project is built on a philosophy of partnership and excellence, ensuring that technology feels like a natural extension of your lifestyle or workplace.

At Convergence, we’re more than integrators—we’re problem solvers, innovators, and dedicated partners who make complex systems simple and powerful.

Works with Lead Installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

• Requires excellent communication skills
• Self‑motivated, task‑driven, and able to apply “best practices” theory
• Strong problem‑solving skills
• Ability to create in the field solutions
• Ability to use hand and power tools

• Complete complex audio/video installs and setup
• Control system (lighting/shading) and Theatre room installation
• Advanced troubleshooting of simple and complex systems
• Advanced networking/data system install and setup
• Strong programming of advanced systems
• Advanced understanding of multi‑room systems and setup
• Advanced understanding of security system programming and design
• Tech 2 or better certifications (or obtain within 6 months of hire)
• Completion of  Academy (or obtain within 6 months of hire)
• Completion of Pro Source University within the first year of employment

• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Ability to work on rotating “on‑call” service schedule
• Proficient in all Lead level qualifications
• Assist in training and evaluation of up to Lead level technicians
• Excellent skills with desktop and mobile computing
• Clean driving record and background check (required for DCJS certification)
• Minimum of 2 years of field experience

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