Fire Alarm Technician

Join to apply for the Fire Alarm Technician role at Marmic Fire & Safety Co.

Marmic Fire and Safety is seeking a skilled and detail‑oriented Alarm Technician to join our team. The Alarm Technician will be responsible for installing, maintaining, and repairing alarm systems, ensuring the highest standards of safety and functionality for our clients. This role involves working on various types of alarm systems, including fire alarms, intrusion alarms, and monitoring systems, while providing exceptional customer service and technical support.

• Install, configure, and test alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications.
• Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.
• Provide on‑site technical support and troubleshooting for clients experiencing issues with their alarm systems. Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.
• Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.
• Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.
• Complete service reports and documentation in a timely manner, providing detailed information for billing and follow‑up purposes. Keep detailed logs of client interactions and service history for ongoing client support and reference.
• Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.
• Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.
• Adhere to all safety protocols and industry regulations while working on alarm systems.
• Ensure that all installations and repairs comply with relevant codes, standards, and company policies.
• Stay updated on industry trends, new technologies, and best practices related to alarm systems.

• High school diploma or equivalent.
• 3+ years of experience as an alarm technician or in a similar technical role, with hands‑on experience in installing and servicing alarm systems.
• Basic knowledge of AC/DC circuitry and associated low‑voltage systems.
• Technical certification or training in alarm systems, electronics, or a related field is preferred.
• Strong knowledge of alarm system components, wiring, and troubleshooting techniques.
• Excellent problem‑solving skills and the ability to diagnose and resolve technical issues efficiently.
• Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.
• Valid driver’s license with a clean driving record.
• Ability to travel a 2‑3 hour radius of Raleigh, with overnight stays of 2–3 nights required.
• Availability to work on call approximately one week per month.
• Interest and ability to mentor alarm technicians.
• Capacity to work independently and manage multiple tasks in a fast‑paced environment.

• NICET certification or training in alarm systems, electronics, or a related field.
• Basic knowledge and experience with electrical systems and alarms.
• Experience inspecting basic fire sprinkler and kitchen suppression systems.

• Weekly paychecks.
• Employee Ownership Program.
• Pay progression based on performance and NICET certification advancement.
• Company‑paid training programs and on‑the‑job training.
• Potential for a sign‑on bonus.
• 401(k) plan with up to a 4% company match.
• Medical, Dental and Vision Insurance effective the first of the month following your start date.
• Tele‑health services if healthcare coverage is elected.
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
• 7 Paid Holidays annually.
• Company vehicle with maintenance care and fuel card, excluding helper roles.
• Company cell phone and IT tools.
• Uniform and boot allowance.
• All necessary tools and equipment to perform your job.

Mid‑Senior level

Full‑time

Management and Manufacturing

Public Safety

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Min: USD $28.00/Hr., Max: USD $35.00/Hr.