Fire Alarm Service Technician

Description

Fire Alarm Service Technician

Summary:

This role is responsible for traveling to customer sites to investigate and repair reported fire alarm issues. They will work with the service manager to ensure fire alarm issues are diagnosed and repaired in a timely manner while maintaining the highest level of customer satisfaction possible.

• Diagnose fire alarm issues
• Propose solutions to eliminate reported issues
• Troubleshoot and repair circuit issues such as ground faults and open circuits
• Replace malfunctioning devices
• Replace malfunctioning panel components
• Modify fire alarm programming when necessary
• Coordinate with the service manager to complete service calls as efficiently as possible
• Report findings and results to customers
• Complete service call documentation for each service call
• Provide excellent customer service to maintain a high level of customer satisfaction

• Four or more years of related experience
• Experience with a variety of fire alarm panels (Gamewell FCI, Firelite, & Silent Knight preferred)
• Experience programming fire alarm panels
• NICET FAS certification preferred
• Effective interpersonal and time management skills
• Effective communication skills and ability to work with others

• Knowledge of electrical systems and low‑voltage wiring
• Familiarity with fire codes and safety standards
• Use of tools like multimeters, wire strippers, and programming devices
• Ability to read blueprints and technical diagrams

Fire Alarm Control Panels (FACPs) Conventional Panels:
Like the MS-4 and MS-5UD-3, ideal for smaller installations. Addressable Panels:
Such as the ES‑50X, ES‑200X, and ES‑1000X, which support intelligent devices and zoning for more precise fire detection.

Fire Alarm Control Panels (FACPs) Addressable Panels:
Models like the 6700, 6808, and 6820

EVS support from 100 to over 1,100 addressable points, making them scalable for various building sizes. Emergency Voice Systems (EVS):
Integrated voice evacuation for mass notification during emergencies.

Expert Level

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $28.00 – $38.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Raleigh, NC.

This position is anticipated to close on Dec 22, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.